STSL FREQUENTLY ASKED QUESTIONS (FAQs)
Welcome! Should you not find the answer you need, please do not hesitate to contact us.
HEATH & SAFETY IN A TIME OF COVID19
Please ensure that your event is carried out in accordance with all applicable and up to date Government regulations and guidelines. You may wish to refer to the UK Cinema Association for further guidelines.
STSL ACCOUNTS
What does STSL mean?
The Single Title Screening Licence (STSL) is one of the licence options available on a per film title per screening basis.
How do I open an STSL account?
To apply for an STSL account, follow our 5-step guide here.
What is the £150 security deposit for and when do I get this back?
This is a holding fee to activate your STSL account and is fully refundable upon account closure (subject to all rental films returned, box office reports submitted, and invoices paid).
Can I use my £150 deposit towards my licence fee?
The deposit and licence fee are kept completely separate from each other, as your deposit is fully reundable when the account is closed. However, should you wish to discuss applying your deposit to outstanding invoices, please contact us at CreditControl@filmbankmedia.com.
What type of screenings are covered under the STSL?
This type of licence allows you to showcase films to your audiences on a per screening basis, be it a Virtual Screening Room (VSR), drive-in, outdoor or indoor event.
Do I need a different account for an indoor, outdoor, drive-in or virtual screening?
No, you only need one STSL account regardless of the type of screening/event you are planning. However, please note that the booking process differs for virtual screenings.
Can I edit my existing booking online?
Yes (excluding VSR bookings). You can do this by logging into your online account and select ‘Edit Bookings/Enter Returns’ button. Select the ‘pencil’ icon and make your amendments. For all amendments relating to VSR bookings, please see steps here. For past screenings or to reduce the number of screenings, please contact us as soon as possible.
How do I change my contact details online?
Once you have logged in, please select ‘Amend Contact Details’ which can be located in the My Account section. Should you wish to change your organisation name or login email address, please contact us.
Do I need a licence for my film screenings, even if I’m not charging?
Yes, you still require a licence. Any screening taking place outside of the home or cinema requires a licence under UK copyright law. In this instance, you will book under non-commercial terms (free for audiences to view) instead of commercial (charge audiences a ticket price). For more information regarding licence options, click here.
Once I have placed a booking how do I know it has been approved?
Please allow 24 hours for your booking to be approved (weekend excluded). To check your booking status, select 'Edit Booking/Enter Returns'. Once your status states 'Approved', you are fine to proceed with advertising and selling tickets to your screening.
How much does the licence cost for indoor screenings?
Please view our indoor price list here.
FILM CATALOGUE AND FORMAT AVAILABILITY
How do I know which films are available to book?
You can view our extensive film catalogue of over 13,000 titles from classics to latest releases here.
I have requested a DVD/Blu-ray to be sent out; when will I receive this copy?
Your copy will arrive within 2-3 working days before your screening date via Royal Mail Special delivery. Notice: Warehouse Temporary Closure - DVD/Blu-ray delivery is not available at present. Please book under "own copy use" (sourcing your own DVD/Blu-ray) when placing bookings online.
Why won't my DVD/Blu-ray play in my laptop?
Please note that pre-release copies must be played through a standard DVD player and will not work through a laptop or computer for security reasons.
What do I do if I see a title in your film catalogue but it’s not showing when I request a new booking online?
It is advised to search a title without prefixes such as 'the' or 'a'. For example ‘The Greatest Showman’ will appear 'Greatest Showman, The' etc. If you still cannot find the title you are looking for, please contact us with the title and year and we will look into this for you.
ADVERTISING GUIDELINES AND CANCELLATION POLICY
When can I start advertising my screening?
You can advertise your screening once your booking status changes to 'approved' and the appropriate licence is in place. Please see our advertising guidelines for reference as well as information about Image Bank.
What is your cancellation policy?
If you wish to cancel your screening, please notify us in writing at least 24 hours prior to the screening date. If you cancel within 24 hrs or after the screening date, the full licence fee will apply. However, in light of the extraordinary circumstances we find ourselves in, should you wish to cancel your screening then Filmbankmedia will not charge you a cancellation fee. We do ask that you let us know as soon as possible so we can take the necessary steps to cancel the screening on your account, which will allow us to stop automatic invoices being generated on your account.
How do I submit my box office returns after the screening?
Once you have logged into your online account, please select ‘Edit Booking/Enter Returns’. Then select the ‘£’ symbol then submit your box office figures; ticket price against how many tickets sold. This will immediately generate an invoice, which can then be located under your ‘current invoices’ tab through the online system.
How do I close my account and obtain my deposit refund?
Please complete the online closure of account form. Please allow up to 2-4 weeks for completion.
